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Shipping Options and Return


IN THE UNITED STATES


Standard shipping:
  • available for packages 12 oz or less only
  • approximately 2 to 8 business days, depending on destination
  • orders $30 and over: FREE !!!
  • orders under $30: $2.99 flat rate charge

    Premium shipping:
  • approximately 1 to 4 business days, depending on destination
  • $5.49 to $6.99, depending on package weight


    IN CANADA

    USPS Air Mail:
  • approximately 3-8 business days
  • $3 (most orders) and up, depending on package weight


    WORLDWIDE (OUTSIDE OF THE UNITED STATES AND CANADA)

    USPS Air Mail:
  • approximately 3-10 business days
  • $3.99 and up, depending on package weight


    Unfortunately, we are unable to ship anonymously.
    Please note that we reserve the right not to ship orders with unconfirmed or incorrect billing addresses and in some cases ship to the correct billing address only. Thank you and we apologize for the inconvenience.

    Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
    Claims about wrong, damaged, defective, or missing items are accepted within 7 days of package receipt.

     

    Shipping Options

    Standard shipping

    Orders with standard shipping option ship within 2 business days* via USPS First Class Mail Service, which usually delivers after 2 to 7 business days (depending on how far it goes - we are in NJ), but takes longer than that quite often. Please don't claim not receiving your order before 10 business days have passed.

    A shipping notice with a delivery confirmation number** is sent via email (please check for misspells when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't let you know where your order is and when it will be delivered. Most likely the status of your package won't change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't shipped! More than that, they mean the opposite.

    "The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

    "The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005, but the item has not yet been scanned in the mailstream. Please check back later."


    Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request with the shipping fee charged again.

    Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same rules apply as explained above for returned orders.

    Premium shipping

    Orders with premium shipping option ship same or next business day* via USPS Priority Mail Service, which usually delivers within 1 to 4 business days (depending on how far it goes - we are in NJ) and rarely takes longer than 5.

    A shipping notice with a delivery confirmation number** is sent via email (please check for misspells when you type your email address!). Note that a delivery confirmation number is not a tracking number and won't let you know where your order is and when it will be delivered. Most likely the status of your package won't change until it's delivered. In particular, the statuses like the following do NOT mean that your order wasn't shipped! More than that, they mean the opposite.

    "The U.S. Postal Service was electronically notified by the shipper or shipping partner on Dec 20, 2005 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date."

    "The tracking information for this item was received by the US Postal Service at 12:00 PM on 12/20/2005, but the item has not yet been scanned in the mailstream. Please check back later."


    Refused packages and packages returned because of wrong/insufficient/undeliverable address or for any other reason caused by the customer are refunded on request (original shipping charge excluded) or reshipped on request with the shipping fee charged again.

    Sometimes we require a signature proof of delivery. If you are not there, a notice will be left and the package will be available for pick-up at your post office. If you don't claim your order and it returns to us, same rules apply as explained above for returned orders.



    * Cut-off time is 3 pm EST. If there is a problem with your order, we will try to contact you and resolve the problem. If we are not able to reach you (wrong contact info or no reply), your order will be delayed and then sent as is. If that happens with an express order, your shipping method may be downgraded to premium with a refund of the rate difference.
    ** Delivery confirmation numbers are not available for military addresses.

    Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
    Claims about wrong, damaged, defective, missing items are accepted within 7 days of package receipt.


    Return Policy

    We proudly stand behind our products and their quality, and customer's satisfaction is our goal. If for any reason our product doesn't meet your expectations, simply return it to us for a refund!

    1. Make sure that the item wasn't worn or used, and isn't damaged as a result of your neglect, and the product packaging is not damaged or missing, and the item is not H2Ocean as it is not returnable.

    2. Kindly note that we do not process any exchanges. You are welcome to ship your qualifying return back to us, and we will refund its cost. However, if you need something else (different size, color, style, etc), you will have to place a new order.

    3. You must initiate your return within 15 days of receiving your order. You will need an authorization number to ship back your return. Please DO NOT CALL for it, as we need your written request.

    4. When you are ready to ship your return, put in a bubbled envelope or in a small box:
    - products to be returned (in their original undamaged individual packaging)
    - a copy of the invoice
    Do not ship your return in a regular (not bubbled) envelope. Jewelry gets damaged and lost easily. Returns in flat envelopes will not be accepted and refunds will not be provided.

    5. Write your RMA# on the outside of the package so it can be seen easily and clearly, and ship your return to us within 15 days of receiving your RMA#. Returns without an RMA# and late returns are subject to a 30% restocking fee. Traceable shipping method is strongly recommended (we cannot issue refunds for items we have not received). You are responsible for the return shipping charges.

    6.Send your package to:

    Piercing Shop - body-j.com
    PO Box 280
    West Berlin, NJ 08091-0280

    7. Original shipping charge and customer's expenses for shipping a return to us will not be refunded or reimbursed.

    8. All returns are subject to a 15% restocking fee.

    9. If you've received your order with free shipping and chose to return all or part of it so that the items you kept do not qualify for free shipping altogether, the corresponding shipping charge will be deducted from your refund amount.

    10. If you've received special prices with any promotion and chose to return part of your order so that the remaining items don't qualify for that promotion, the corresponding adjusting amount will be deducted from your refund.

    Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
    Claims about wrong, damaged, defective, or missing items are accepted within 7 days of package receipt.



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